Build Better Video.

Data is the foundation of building great video experiences. With just a few lines of code, you can get the data you need to understand user engagement on your videos and improve the Quality of Experience for your viewers.

Build better video
Mux Data is trusted by
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Get answers about video performance.

Monitor the four key dimensions of video QoS: playback failures, startup time, rebuffering, and video quality.

See what’s happening (before users do).

Get alerts when something goes wrong, and use our powerful dashboard to dig deeper.

Understand every single view.

Track playback down to the individual user level, so your team can know exactly what’s going on.

Get started for free

Start Monitoring

Deeply understand user engagement on your videos.

Report on the engagement of live vs. on-demand, views per device type, distribution of traffic across your different player platforms, and other metadata fields that are important to your team.

See pricing

Understand your performance at a glance.

Our industry-first viewer experience scores quickly summarize your video platform's performance, from day to day and week to week.

Know exactly what a viewer experienced.

Track video playback down to the individual view level, so your engineering and support can know exactly what’s happening on every user’s device and debug more effectively.

Evaluate technology using real data.

Pick the player, CDN, ad server, and other services that performs best for your specific platform, through A/B testing and performance monitoring.

Spend your time and money where it counts.

With our Impact Sorting, you can quickly learn which browsers, devices, regions, CDNs, players, ads and videos are creating the most problems for your viewers, and watch as your efforts make users happier.

Real-Time Streaming Dashboard

See your critical metrics in one real-time dashboard. Respond to major streaming issues before your support team is overwhelmed.

Learn more about Real Time
Real-Time Dashboard

Choose your Mux Data pricing plan

Startup
Free
100k monthly views for free
Opt in to additional views at $0.60/1000, with no commitment.
Get Started
Pro
$199/mo*
1M monthly views included
Additional views at $0.50/1000.
*Billed annually.
Get Started
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Power your streaming business with real-time data and additional operational features.
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Startup and Pro

Media

Data Retentiondown-carrotCreated with Sketch.down-carrotCreated with Sketch.
The number of days in the past you can view data for your account.

35 days

100 days

Engagement Metricsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
All of our engagement measurements, including Views, Unique Viewers, and Playing Time.

Performance Metricsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
All of our viewer experience measurements, including Playback Failures, Video Startup Time, Viewer Experience Scores, and more.

Real-time Engagement APIsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
API to get real-time data on views and unique viewers

Filtering Levelsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
In the Mux UI, narrow the scope of the data to pinpoint issues that may be the result of a combination of dimensions. For example Live Video in Australia.

Two

Four

Standard Metadata Dimensionsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Dimension categories include Device, View, Player, Geography, Video, Stream, and Network. Go deeper with ASN, Browser Version, Experiment Name, OS Version, Player Name, Player Version and Video Series.

Custom Metadata Dimensionsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Configure custom metadata in order to search, filter and segment your video performance metrics.

Two

Five

Error Trackingdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
See the specific errors that are causing playback failures and understand where they’re happening the most.

Inspect Individual Video Viewsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
See all the details of individual video plays including the player events that occurred and additional environment variables.

Web, Mobile & OTT SDKsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Includes all of our web player integrations, our native iOS and Android SDKs, and SDKs built specifically for Over the Top (OTT) platforms.

Anomaly Error Alertsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Get notified when anomalies happen including spikes in errors and drops in watch time.

Industry Benchmarksdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Compare your metrics against other Mux customers to help understand where you have the biggest potential for improvement.

Viewer ID Trackingdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Track playback across subsequent page views.

API Accessdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Use the API to pull Mux metrics into your own systems

API + Exports

Supportdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Get help when you need it!

Email

Email + Slack

Real-time Operations Dashboard + APIdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
The Real-Time Dashboard and help diagnose issues with at-a-glance trends and in-depth metrics, with APIs to get the data you need.

Request Metricsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Automatically detect which CDN is serving the content to the player,

Ad Metrics & Dimensionsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
See the impact of ads on your viewer experience. Compare the performance of different ad servers.

Real-Time Data Stream Export for CDN Switching Servicesdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Export QoE data in real-time to CDN Switching Services to help route traffic around congestion and outages.

Event Streamdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Mux Data can send player events from each view to a Kinesis or PubSub stream as they happen.

Invoicingdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Pay via check or wire.

Annual Audit Reportdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Annual Data Assessment

Service Level Agreementsdown-carrotCreated with Sketch.down-carrotCreated with Sketch.
Service-level Agreements (SLAs)

Start seeing data in minutes

Get started and monitor up to 100k streams for free.

Technical specs

Metrics tracked
  • Playback Success Score
  • Playback Failure Percentage
  • Startup Time Score
  • Video Startup Time
  • Player Startup Time
  • Page Load Time
  • Aggregate Startup Time
  • Seek Latency
  • Exits Before Video Start
  • Preroll Request Time
  • Preroll Load Time
  • Requests for First Preroll
  • Smoothness Score
  • Rebuffer Percentage
  • Rebuffer Frequency
  • Rebuffer Duration
  • Rebuffer Count
  • Video Quality Score
  • Upscale Percentage
  • Downscale Percentage
  • Max Upscale Percentage
  • Max Downscale Percentage
  • Request Throughput
  • Request Latency
  • Max Request Latency
Filters available
  • Device
  • Browser
  • Browser Version
  • Operating System
  • OS Version
  • Device Name
  • Device Category
  • Device Brand
  • Remote Played?
  • View
  • Viewer ID
  • Error Code
  • Exited Before Video Start?
  • Player
  • Player Name
  • Player Version
  • Player Software
  • Mux Plugin
  • Mux Plugin Version
  • Autoplay?
  • Preload?
  • Geography
  • Continent
  • Country
  • Region/State
  • Video
  • Video Title
  • Video ID
  • Video Series
  • Stream
  • Source Type
  • Stream Type
  • Sub Property ID
  • Encoding Variant
  • Experiment Name
  • Network
  • ASN
  • CDN
  • Source Hostname
  • Connection Type
  • View Session ID
  • Advertising
  • Preroll Ad Asset Hostname
  • Preroll Ad Tag Hostname
  • Sub Property ID
  • Preroll Requested?
  • Preroll Played?
Video players supported
  • Web
  • Generic HTML5
  • Video.js
  • HLS.js
  • Dash.js
  • Shaka Player
  • Brightcove (5.x and 6.x)
  • Azure Media Player
  • JW Player (7 and 8)
  • Bitmovin Player (5.x, 6.x, and 7.x)
  • Ooyala Player (V4)
  • THEOplayer (2.x)
  • Flowplayer (7.x)
  • Comcast Technology
  • Solutions/thePlatform PDK (5 & 6)
  • Akamai Media Player
  • Mobile
  • Apple iOS (8+)
  • Android ExoPlayer (v2)
  • Android MediaPlayer
  • Brightcove Player SDK for Android
  • Brightcove Player SDK for IOS
  • OTT
  • Roku
  • Chromecast
  • Apple TV tvOS (9+)
  • Fire TV
  • Samsung Tizen
  • LG WebOS
Need Help?

Get support

Our engineers provide hands-on support via mux.com/support and email (help@mux.com).

Get set up

Integration is easy. Just sign up and follow the instructions in our docs or watch the video.

Start seeing data in minutes

Get started and monitor up to 100k streams for free.