Monitor the four key dimensions of video QoS: playback failures, startup time, rebuffering, and video quality.
Get alerts when something goes wrong, and use our powerful dashboard to dig deeper.
Track playback down to the individual user level, so your team can know exactly what’s going on.
Our meticulously designed metrics and powerful filtering tools help you dig deep into what your users are really seeing, around the world and across devices.See all supported metrics, dimensions, and devices
Our industry-first viewer experience scores quickly summarize your video platform's performance, from day to day and week to week.
Track video playback down to the individual view level, so your engineering and support can know exactly what’s happening on every user’s device and debug more effectively.
Pick the player, CDN, ad server, and other services that performs best for your specific platform, through A/B testing and performance monitoring.
With our Impact Sorting, you can quickly learn which browsers, devices, regions, CDNs, players, ads and videos are creating the most problems for your viewers, and watch as your efforts make users happier.
See your critical metrics in one real-time dashboard. Respond to major streaming issues before your support team is overwhemled.Learn more about Real Time
The number of days in the past you can view data for your account.
|8 Days||30 Days||90+ Days|
All of our viewer experience measurements, including Playback Failures, Video Startup Time, Viewer Experience Scores, and more.
See the specific errors that are causing playback failures and understand where they’re happening the most.
|Inspect Individual Video Views|
See all the details of individual video plays including the player events that occurred and additional environment variables.
|Web & Mobile Native SDKs|
Includes all of our web player integrations as well as our native iOS and Android SDKs.
Includes ASN, Browser Version, Experiment Name, OS Version, Player Name, Player Version and Video Series.
Get notified when anomalies happen including spikes in errors and drops in watch time.
Compare your metrics against other Mux customers to help understand where you have the biggest potential for improvement.
|Subscriber ID Tracking|
See the recent history of video views of an individual subscriber and provide better customer support.
Use the API to pull Mux metrics into your own systems
|API + Exports|
In the Mux UI, narrow the scope of the data to pinpoint issues that may be the result of a combination of dimensions. For example Live Video in Australia.
|1-level Filtering||2-level Filtering|
The Real-Time Dashboard helps diagnose issues with at-a-glance trends and in-depth metrics.
See the impact of ads on your viewer experience. Compare the performance of different ad servers.
Includes Mux Software Development Kits built specifically for Over the top (OTT) platforms.
|Phone & Private Slack Support|
Chat privately in real-time with our support team. Available during Pacific Time work hours.
Pay via check or wire.
|Annual Audit Report|
Annual Data Assessment
|Citrix CDN-Switching Integration|
Citrix integration helps route traffic around congestion and outages.
|Service-level Agreements (SLAs)|
Uptime and data access SLAs available. Contact us for details.
|Start Free Trial (Pro)||Start Free Trial (Pro)||Request a Demo|
The 14-day free trial gives you all of the features of the Pro plan and unlimited video views.
Our engineers provide hands-on support via email and Slack for everyone, and phone (for enterprise customers).
If during the trial you chose a plan and entered your billing information, your account will automatically roll into your new plan at the end of the 14 days. Otherwise you will need to add billing information and select a plan to continue.