Build Better Video.
Viewers today expect a broadcast-quality experience but slow load times, rebuffering, and playback failures still disappoint. With the Mux quality of experience data you can improve your video streaming and exceed viewer expectations.
Mux products are trusted by
Get answers about video performance.
Monitor the four key dimensions of video QoS: playback failures, startup time, rebuffering, and video quality.
See what’s happening (before users do).
Get alerts when something goes wrong, and use our powerful dashboard to dig deeper.
Understand every single view.
Track playback down to the individual user level, so your team can know exactly what’s going on.
Start your 2 week free trial
Get StartedTrack the metrics that matter to your viewers.
Our meticulously designed metrics and powerful filtering tools help you dig deep into what your users are really seeing, around the world and across devices.
See all supported metrics, dimensions, and devicesUnderstand your performance at a glance.
Our industry-first viewer experience scores quickly summarize your video platform's performance, from day to day and week to week.
Know exactly what a viewer experienced.
Track video playback down to the individual view level, so your engineering and support can know exactly what’s happening on every user’s device and debug more effectively.
Evaluate technology using real data.
Pick the player, CDN, ad server, and other services that performs best for your specific platform, through A/B testing and performance monitoring.
Spend your time and money where it counts.
With our Impact Sorting, you can quickly learn which browsers, devices, regions, CDNs, players, ads and videos are creating the most problems for your viewers, and watch as your efforts make users happier.
Technical specs
Metrics tracked
- Playback Failure Score
- Playback Failure Percentage
- Startup Time Score
- Video Startup Time
- Player Startup Time
- Page Load Time
- Aggregate Startup Time
- Seek Latency
- Exits Before Video Start
- Preroll Request Time
- Preroll Load Time
- Requests for First Preroll
- Rebuffer Score
- Rebuffer Percentage
- Rebuffer Frequency
- Rebuffer Duration
- Rebuffer Count
- Video Quality Score
- Upscale Percentage
- Downscale Percentage
- Max Upscale Percentage
- Max Downscale Percentage
- Request Throughput
- Request Latency
- Max Request Latency
Filters available
- Player Data
- Player Name
- Player Version
- Player Software
- Player Software Version
- Client Data
- ASN (ISP)
- Browser
- Browser Version
- Country
- Experiment name
- Operating System
- Operating System Version
- Stream Data
- CDN
- Source Hostname
- Source Type
- Stream Type
- Sub Property ID
- Video Series
- Video Title
- Ad Data
- Preroll Ad Asset Hostname
- Preroll Ad Tag Hostname
- Preroll Played
- Preroll Requested
Video players supported
- Web
- Generic HTML5
- Video.js
- Brightcove (5.x and 6.x)
- Azure Media Player
- JW Player (7 and 8)
- Bitmovin Player (5.x, 6.x, and 7.x)
- Ooyala Player (V4)
- THEOplayer (2.x)
- Flowplayer (7.x)
- Comcast Technology Solutions/thePlatform PDK (5 & 6)
- Akamai Media Player
- Mobile
- Apple iOS (8+)
- Android/ExoPlayer (v2)
- OTT
- Roku (in beta)
- Chromecast
- Apple TV tvOS (9+)
- Fire TV
Mux Data Pricing
Five minutes of code is all that stands between you and your data.
$0.0005/view
| Starter | Pro | Enterprise | |
|---|---|---|---|
| Data Retention The number of days in the past you can view data for your account. | 8 Days | 30 Days | 90+ Days |
| Performance Metrics All of our viewer experience measurements, including Playback Failures, Video Startup Time, Viewer Experience Scores, and more. | |||
| Error Tracking See the specific errors that are causing playback failures and understand where they’re happening the most. | |||
| Inspect Individual Video Views See all the details of individual video plays including the player events that occurred and additional environment variables. | |||
| Web & Mobile Native SDKs Includes all of our web player integrations as well as our native iOS and Android SDKs. | |||
| Advanced Dimensions Includes ASN, Browser Version, Experiment Name, OS Version, Player Name, Player Version and Video Series. | |||
| Alerting Get notified when anomalies happen including spikes in errors and drops in watch time. | |||
| Industry Benchmarks Compare your metrics against other Mux customers to help understand where you have the biggest potential for improvement. | |||
| Subscriber ID Tracking See the recent history of video views of an individual subscriber and provide better customer support. | |||
| API Access Use the API to pull Mux metrics into your own systems | |||
| Filtering In the Mux UI, narrow the scope of the data to pinpoint issues that may be the result of a combination of dimensions. For example Live Video in Australia. | 1-level Filtering | 2-level Filtering | |
| Ad Metrics See the impact of ads on your viewer experience. Compare the performance of different ad servers. | |||
| Phone & Private Slack Support Chat privately in real-time with our support team. Available during Pacific Time work hours. | |||
| Invoicing Available Pay via check or wire. | |||
| Service-level Agreements (SLAs) Uptime and data access SLAs available. Contact us for details. | |||
| Start Free Trial (Pro) | Start Free Trial (Pro) | Request a Demo |
Frequently Asked Questions
What’s included in the free trial?
The 14-day free trial gives you all of the features of the Pro plan and unlimited video views.
How do I get set up?
Integration is easy. Just sign up and follow the instructions in our docs or watch the video.
How do I get support?
Our engineers provide hands-on support via email and Slack for everyone, and phone (for enterprise customers).
What happens when my free trial expires?
If during the trial you chose a plan and entered your billing information, your account will automatically roll into your new plan at the end of the 14 days. Otherwise you will need to add billing information and select a plan to continue.
