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Improved visibility into your users’ experience
Improved visibility into your users’ experience

Improved visibility into your users’ experience

04/06/2021April 6, 2021(6 months ago)
2 min read
04/06/2021April 6, 2021(6 months ago)
2 min read

Improved visibility into your users’ experience

To help you better improve the quality of your viewers’ experience and diagnose and debug issues, we’ve improved device detection to be more accurate. Because video experiences can vary widely by device, it’s helpful to have as much information as possible to track where issues are occurring. We’ve improved the data for:

  • Operating System
  • Operating System Version
  • Browser
  • Browser Version
  • Device Type
  • Device

Getting here wasn’t easy - check out this post from our product manager, Steve Lyons, on the challenges of device detection. Here's a peek at what he had to deal with:

detection

Why wouldn't you know "AFTMM" refers to a Fire TV Stick?

Pricing

These new features are available to all Mux Data customers with no additional charge.

Release Details

If you are using the Mux SDK for AVPlayer, ExoPlayer, or Roku, you will get the improved detection automatically without needing to change anything. However, if you are building a custom integration on our native frameworks, you’ll need to update to the latest version.

For web-based SDKs, you need to update to the latest versions. As an added bonus for updating, the new versions are about 15% smaller in size and include additional optimizations to make Mux web SDKs more efficient.

We hope this is helpful. We're always open to hearing what improvements you'd like to see–feel free to drop us a line!


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